Cypherglass Help

Have a question about EOS? Search it below.

If you can't find an answer, click here to submit your question.

Basic information

What is EOS?

EOS is a blockchain platform that allows developers to build, launch, and host decentralized applications (Dapps). EOS is very developer friendly. If you can build a basic web app, you already have the skills needed to launch a dapp on EOS.

How is EOS different from Bitcoin?

EOS is primarily different from Bitcoin in the way participants in the network come to an agreement (otherwise known as reaching consensus). On Bitcoin, miners use computing power to solve very complex math problems in exchange for the opportunity to validate transactions and mint new bitcoins. This method of coming to an agreement is known as "Proof of Work" or "PoW" for short.

On EOS, the "miners" on the network are known as Block Producers and come to an agreement on the validity of transactions using "Delegated Proof of Stake" or "DPoS" for short. Rather than solving complex math problems for the opportunity to validate transactions and mint new EOS, the Block Producers are voted in by the EOS token holders. The Top 21 Block Producers with the most votes are then given the opportunity to validate transactions.

Systems that use DPoS, like EOS, are becoming more popular because the governance control is given back to the token holders. If you don't like what a Block Producer is doing, you can vote for a Block Producer that listens to what you want.

EOS is also dramatically different from Bitcoin in the amount of transactions it can process. While Bitcoin can only process 3 transactions per second (TPS), EOS can process thousands of TPS and will soon support hundreds of thousands or even millions of TPS.

How is EOS different from Ethereum?

EOS is primarily different from Ethereum in the way participants in the network come to an agreement (otherwise known as reaching consensus). On Ethereum, miners use computing power to solve very complex math problems in exchange for the opportunity to validate transactions and mint new Ether tokens. This method of coming to an agreement is known as "Proof of Work" or "PoW" for short.

On EOS, the "miners" on the network are known as Block Producers and come to an agreement on the validity of transactions using "Delegated Proof of Stake" or "DPoS" for short. Rather than solving complex math problems for the opportunity to validate transactions and mint new EOS, the Block Producers are voted in by the EOS token holders. The Top 21 Block Producers with the most votes are then given the opportunity to validate transactions.

Systems that use DPoS, like EOS, are becoming more popular because the governance control is given back to the token holders. If you don't like what a Block Producer is doing, you can vote for a Block Producer that listens to what you want.

EOS is also dramatically different from Ethereum in the amount of transactions it can process. While Ethereum can only process 15-20 transactions per second (TPS), EOS can process thousands of TPS and will soon support hundreds of thousands or even millions of TPS.

Is EOS centralized or decentralized?

EOS is the most decentralized blockchain platform that exists today. On EOS, there are 21 separate Block Producers that process transactions and can be voted out by the community if they try to harm the network. On other blockchains like Bitcoin and Ethereum, the entire network is controlled by a few mining pools that cannot be voted out.

Does EOS have transaction fees?

No, EOS does not have any transaction fees!

EOS is an ownership model rather than a rental model. This means that by simply owning EOS and staking it, you can send transactions on the network for free. On other blockchains like Bitcoin and Ethereum, you have to pay anywhere from a few cents to a few dollars every time you want to send a transaction.

EOS Tokens

What is the purpose of the EOS token?

The EOS token gives you many benefits on the EOS network: voting rights, computing power (CPU), and bandwidth.

Voting rights allow you to vote for the Block Producers that you want to process transactions on the network. We strongly recommend you vote for Block Producers that have the best interest of the EOS network in mind, like Cypherglass.

Computing power (CPU) and bandwidth allow you to send transactions on the EOS network for free. That's right, there are no transaction fees on EOS! If you own 1% of all EOS tokens, then you are always guaranteed 1% of the CPU and bandwidth of the network.

How do I create a new EOS account?

You can create a free EOS account through community tools like ZEOS. Because an EOS account requires RAM (a system resource on EOS) to be created, you may have to pay a small, one-time fee to create your first account.

I wasn't in the Genesis Block. How do I create a new EOS wallet / account?

You can create a free EOS account through community tools like ZEOS. Because an EOS account requires RAM (a system resource on EOS) to be created, you may have to pay a small, one-time fee to create your first account.

Which wallet should I store my EOS tokens in?

There are many community wallets available that have been vetted by others, such as the eos-voter tool by Greymass or SimplEOS by EOS Rio.

How do I see my total EOS balance?

You can view your total EOS balance by searching your EOS Public Key or EOS Account Name on one of the many community block explorers, such as EOS Flare or EOS Park. You can also use these free tools to view your past transactions, see your airdrops, and more.

Why does my wallet only show 10 total EOS when I know I have more?

If you were a part of the Genesis Snapshot (meaning you held your EOS through the initial launch on June 2, 2018) then your account will show 10 unstaked EOS. The rest of your tokens are staked by default. You can see your total EOS balance by using one of the many community block explorers, such as EOS Flare or EOS Park.

Why do I need to keep my EOS staked?

In order to take advantage of your token utility: voting rights, computing power (CPU), and bandwidth, you must keep your tokens staked. If you have 100 EOS and only stake 50, you will only be given resources and voting power equivalent to the 50 EOS that are staked.

How do I unstake my EOS?

You can unstake your EOS using a wallet like EOS Voter or SimplEOS. You can also follow the simple Cypherglass tutorial below to unstake your EOS. It is important that you keep at least 0.2 EOS staked if you want to be able to continue to send transactions on your account.

Can I store my EOS on my Ledger Nano S?

The Ledger Nano S does not currently support EOS, but it will soon. Cypherglass has created a $100,000 Hardware Wallet Bounty to ensure the Ledger Nano S supports EOS.

Can I store my EOS on my Trezor or Trezor Model T?

The Trezor and Trezor Model T do not currently support EOS, but they will soon. Cypherglass has created a $100,000 Hardware Wallet Bounty to ensure the Trezor supports EOS.

Voting and Staking

How do I vote for EOS Block Producers?

Voting for EOS Block Producers, like Cypherglass, is quick and easy. You can use our official voting tool, Cypherglass Lens, to securely vote for EOS Block Producers.

What benefits do I get from voting for EOS Block Producers?

Voting for EOS Block Producers gives you the ability to choose who processes transactions on the EOS network. In many other blockchains, like Bitcoin and Ethereum, transactions are only processed by a few mining pools which makes Bitcoin and Ethereum very centralized.

On EOS, all token holders are given the ability to vote for Block Producers that have the best interest of the EOS network in mind, like Cypherglass.

Why do I need to keep my EOS staked?

In order to take advantage of your token utility: voting rights, computing power (CPU), and bandwidth, you must keep your tokens staked. If you have 100 EOS and only stake 50, you will only be given resources and voting power equivalent to the 50 EOS that are staked.

How do I unstake my EOS?

You can unstake your EOS using a wallet like EOS Voter or SimplEOS. You can also follow the simple Cypherglass tutorial below to unstake your EOS. It is important that you keep at least 0.2 EOS staked if you want to be able to continue to send transactions on your account.

If I unstake EOS at different times, will this refresh my wait time an additional 3 days to receive all my tokens?

Yes, unstaking different amounts of EOS at different times will reset the 3 day unlock period for unlocking your tokens. If you unstake 10 EOS today and unstake 20 EOS tomorrow, the first unstake of 10 EOS will be overwritten by the unstake of 20 EOS and your 3 day unlock period will be reset.

What benefits do I get from staking my EOS?

The EOS token gives you many benefits on the EOS network: voting rights, computing power (CPU), and bandwidth.

Voting rights allow you to vote for the Block Producers that you want to process transactions on the network. We strongly recommend you vote for Block Producers that have the best interest of the EOS network in mind, like Cypherglass.

Computing power (CPU) and bandwidth allow you to send transactions on the EOS network for free. That's right, there are no transaction fees on EOS! If you own 1% of all EOS tokens, then you are always guaranteed 1% of the CPU and bandwidth of the network.

What does Cypherglass offer me for voting?

Cypherglass offers you the guarantee that we will always be independent from all other Block Producers, which is very important to keep the EOS network decentralized. We are also one of the few Block Producers that have invested in Dedicated Infrastructure to ensure the EOS network always stays online.

How do I vote for Cypherglass?

Voting for EOS Block Producers, like Cypherglass, is quick and easy. You can use our official voting tool, Cypherglass Lens, to securely vote for EOS Block Producers.

Do I lose my EOS when I vote?

No, you do not lose your EOS when you vote. Since you have to stake your EOS to vote, you simply cannot transfer your EOS tokens to another account for 72 hours after you decide to unstake your EOS and stop voting.

How many EOS do I need to stake to send transactions?

It's important to always keep at least 0.2 EOS staked to ensure you can send transactions from your EOS account.

How many EOS do I need to run a Dapp (decentralized app)?

You can use the EOS Resource Planner (ERP) to calculate how many EOS you will need to buy to run your dapp (decentralized app).

Buying and Selling

Where can I buy and sell EOS?

You can buy and sell EOS on one of the many cryptocurrency exchanges that exist today. You can view a list of the exchanges trading EOS here. Before making any financial decisions, be sure to do your own research and come to your own conclusions.

Should I buy EOS?

Before making any financial decisions, you should always do your own research and come to your own conclusions. Do not listen to the advice of others, just do your own research!

Airdrops

What is an airdrop?

An airdrop is when tokens are given out for free to EOS token holders. This is generally done on a 1:1 basis which means for every 1 EOS you hold, you will receive 1 of the airdropped tokens. Airdrops come from dapp developers, video game developers, EOS exchanges, and more!

IMPORTANT: Never enter your private information to obtain an airdrop. The best airdrops are usually automatic and require no action to claim. They will simply show up in your wallet automatically.

How do I get EOS airdrops?

Most airdrops are automatica and require no action to claim. However, some airdrops may ask you to claim the tokens to indicate that you are interested.

IMPORTANT: Never enter your private information to obtain an airdrop. The best airdrops are usually automatic and require no action to claim. They will simply show up in your wallet automatically.

How do I do my own airdrop?

If you are a developer, you can airdrop your own token to EOS token holders very easily. Check out this Example EOS Airdrop Contract on GitHub.

How much does it cost to airdrop?

As a developer, the cost of an airdrop depends on the current cost of RAM on the EOS network. You can view the current cost of an airdrop using the EOS Resource Planner (ERP).

What is an airgrab?

An airgrab is an airdrop that requires you to claim it. Rather than requiring a developer to pay a bulk fee up front to purchase enough RAM to distribute an airdrop, many developers without funding will run an airgrab instead. This allows each individual user to exchange some RAM in exchange for the airdrop tokens.

IMPORTANT: Never enter your private information to obtain an airdrop. The best airdrops are usually automatic and require no action to claim. They will simply show up in your wallet automatically.

How do you tell the difference between an airdrop and an airgrab?

An airgrab is an airdrop that requires you to claim it. Rather than requiring a developer to pay a bulk fee up front to purchase enough RAM to distribute an airdrop, many developers without funding will run an airgrab instead. This allows each individual user to exchange some RAM in exchange for the airdrop tokens. You can see a list of available Airgrabs using the GenerEOS Toolkit.

Airdrops will show up in your wallet automatically and don't require any action to claim.

IMPORTANT: Never enter your private information to obtain an airdrop. The best airdrops are usually automatic and require no action to claim. They will simply show up in your wallet automatically.

Where can I trade my airdropped tokens?

You can trade your airdropped tokens on any exchanges that support them. The main exchange that supports EOS airdrops at the moment is Chaince. Remember to do your own research before using any exchanges.

I don't see airdrops in my wallet. How can I see them?

You can view your EOS Airdrops by searching your EOS Public Key or EOS Account Name on one of the many community block explorers, such as EOS Flare or EOS Park. You can also use these free tools to view your past transactions, see your staking total, and more.

Why are some airdrops showing up as ERC-20 tokens in my old Ethereum wallet?

Some airdrops decided to airdrop to your Ethereum wallet that holds your old EOS ERC-20 tokens. These projects will later do a migration where you move your tokens to the EOS mainnet. Some projects, such as eosDAC, have already completed this migration. Please contact the individual project for more details on when this migration will occur.

I have my EOS on an exchange. How do I get my EOS airdrops?

Most airdrops are not supported by exchanges. To ensure you get all possible airdrops, it's important to keep your EOS in a wallet that you control.

There are many community wallets available that have been vetted by others, such as the eos-voter tool by Greymass or SimplEOS by EOS Rio.

If I change my Active / Owner keys on my account, will airdrops be sent to my old keys?

No, airdrops are sent to your EOS Account Name, not your keys. If you change your Active / Owner keys, airdrops will continue to drop to your account name, even if you have new keys.

RAM

What is RAM?

RAM is a resource on EOS used for data storage. This includes the creation of new accounts, sending out airdrops, and more. If you're not a developer, you will likely never need to use it.

How do I buy or sell RAM?

You can buy or sell RAM through many EOS wallets. There are many community wallets available that have been vetted by others that allow you to buy and sell RAM, such as the eos-voter tool by Greymass or SimplEOS by EOS Rio.

When I buy RAM, do I lose my EOS?

Yes, you are selling your EOS for RAM. When you want to sell your RAM for EOS, there is a chance the RAM price could have decreased and you will end up with less EOS than you originally paid for the RAM.

What type of actions require RAM?

RAM is a resource on EOS used for data storage. This includes the creation of new accounts, sending out airdrops, and more. If you're not a developer, you will likely never need to use it.

How much RAM is used for airdrops and other actions that require RAM?

As a developer, the cost of an airdrop or other actions depends on the current cost of RAM on the EOS network. You can view the current cost of an airdrop using the EOS Resource Planner (ERP).

Governance

What is the EOS Constitution?

The EOS Constitution is a Ricardian (human-readable) contract that governs actions on the EOS networks. This includes things like "Block Producers may not pay users for votes." and other important rules. The EOS Constitution is temporary and will be replaced by a new constitution that token holders vote in during the first referendum in late 2018.

How do I vote on the EOS Constitution?

The EOS Constitution is temporary and will be replaced by a new constitution that token holders vote in during the first referendum in late 2018.

Can I opt-out of the EOS Constitution?

Not yet. Currently, if you are using the EOS mainnet you agree to abide by the Constitution. However, once sidechains are available through inter-blockchain communication in late 2018, you will be able to transact on a sidechain that has its own constitution.

What is a Block Producer?

A Block Producer is a company or organization that processes transactions on the EOS network. This is known as "producing blocks" which is how block producers got their name. The EOS network is run by 21 block producers that are voted in by EOS token holders.

What is the difference between upcoming EOS Storage (via IPFS) and RAM?

RAM is used for data storage that needs to be accessed quickly, and is also the only method of data storage currently available on EOS. In late 2018, EOS Storage will be released via IPFS and will allow developers to store data that does not need to be accessed quickly at a much lower cost.

Accounts / Recovery

Why am I no longer able to transfer my EOS ERC-20 tokens?

On June 2, 2018, the EOS ERC-20 tokens were permanently frozen through the smart contract. If you did not register your tokens before this date to generate an EOS Mainnet Keypair, there is a Telegram group devoted to helping you recover your EOS! Please visit the EOS 911 Telegram Group and explain your problem to get started with the recovery process.

I registered my EOS Tokens, however I lost my private key. Can I retrieve the key by using my EOS ERC-20 Ethereum Tokens?

There is a Telegram group devoted to helping you recover your lost private keys! Please visit the EOS 911 Telegram Group and explain your problem to get started with the recovery process.

I forgot to register my EOS before the mainnet launched. How can I recover them?

There is a Telegram group devoted to helping you recover your tokens if you forgot to register! Please visit the EOS 911 Telegram Group and explain your problem to get started with the recovery process.

I didn't register my Ethereum address that held my eosDAC ERC-20 tokens. Can I recover them?

There is a chance you can still recover your eosDAC tokens. Please contact the eosDAC team via their website and explain the situation.

How do I change my Active / Owner keys.

There are many tutorials available that allow you to quickly and easily change your active / owner keys. This allows you to create new private keys for your account name and deactive the old keys. You can view a tutorial by Ben Sigman here.

If I change my Active / Owner keys on my account, will airdrops be sent to my old keys?

No, airdrops are sent to your EOS Account Name, not your keys. If you change your Active / Owner keys, airdrops will continue to drop to your account name, even if you have new keys.

About Cypherglass

What is Cypherglass?

Cypherglass is the Premier US-based Block Producer for the EOS network. We value transparency, decentralization, and dedicated infrastructure.

How do I vote for Cypherglass or other Block Producers?

Voting for EOS Block Producers, like Cypherglass, is quick and easy. You can use our official voting tool, Cypherglass Lens, to securely vote for EOS Block Producers.

What does Cypherglass offer me for voting?

Cypherglass offers you the guarantee that we will always be independent from all other Block Producers, which is very important to keep the EOS network decentralized. We are also one of the few Block Producers that have invested in Dedicated Infrastructure to ensure the EOS network always stays online.